Refund Policy
Eligibility, timing, and exclusions for WOWFLO.AI subscription refunds and billing disputes.
1. Overview
Ecom Flip Limited, operating WOWFLO.AI, is committed to your satisfaction. This Refund Policy explains your rights and our obligations regarding subscription payments.
All refund requests are processed in accordance with this policy and applicable consumer protection law, including the UK Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
2. 14-Day Satisfaction Guarantee
We offer a 14-day full refund guarantee on your first paid subscription to the Pro Plan.
If you are not satisfied with WOWFLO.AI within 14 days of your initial subscription purchase, you may request a full refund of your first monthly payment, no questions asked.
Conditions:
- Available on your first-ever Pro Plan subscription only
- Must be requested within 14 calendar days of the initial payment date
- Applies to the first payment only; subsequent renewal payments are not eligible
- One refund per person/entity
3. Eligibility
| Situation | Eligible for Refund? |
|---|---|
| First Pro Plan payment — within 14 days | ✅ Yes — full refund |
| First Pro Plan payment — after 14 days | ❌ No |
| Renewal payment | ❌ No |
| Second or subsequent subscription (same account) | ❌ No |
| Enterprise Plan payment | Subject to individual contract |
| Payment made in error / duplicate charge | ✅ Yes — contact us immediately |
| Technical issue preventing all access (documented) | Case-by-case review |
4. Non-Refundable Situations
Refunds will not be issued in the following circumstances:
- After the 14-day window has expired from the original purchase date
- Renewal charges — we send a renewal reminder at least 7 days in advance. It is your responsibility to cancel before renewal if you do not wish to continue
- Partial use — using the Platform during the 14-day period does not disqualify you from a refund under the guarantee, but we reserve the right to decline refunds where there is clear evidence of full feature use with the intent to avoid payment
- Violations of Terms — accounts terminated for violating our Terms of Service or Acceptable Use Policy are not eligible for refunds
- Refund policy abuse — users who have previously received a refund under the 14-day guarantee are not eligible for a further refund under this policy
- Dissatisfaction with third-party services — we cannot refund on the basis of issues with HeyGen, ElevenLabs, or other third-party services over which we have no control
- Account suspension — accounts suspended for fraudulent activity are not eligible for refunds
5. How to Request a Refund
To request a refund:
- Send an email to info@wowflo.ai with the subject line: "Refund Request"
- Include:
- Your registered account email address
- The date of your subscription payment
- A brief reason for your request (optional under the 14-day guarantee, but helpful)
- We will verify your eligibility and confirm receipt within 2 business days
You do not need to provide detailed justification to exercise your 14-day guarantee.
6. Processing Time
Once a refund is approved:
- Refunds are processed within 5 business days
- Refunds are issued in the same currency as the original charge (USD)
- Funds are returned to your original payment method via Stripe
- Depending on your bank or card issuer, it may take an additional 5–10 business days for the refund to appear in your account
- You will receive an email confirmation when the refund is processed
7. Chargebacks and Payment Disputes
We strongly encourage you to contact us at info@wowflo.ai before initiating a chargeback with your bank or card issuer. The majority of billing issues can be resolved quickly and directly.
Chargeback Process: If you initiate a chargeback without first contacting us, we may:
- Provide evidence to Stripe and your bank regarding your subscription and usage
- Suspend your account pending resolution of the dispute
- Decline to reinstate your account even if the chargeback is not upheld
Fraudulent Chargebacks. Initiating a chargeback on the basis of false information constitutes fraud. We reserve the right to pursue recovery and report fraudulent activity.
Legitimate Disputes. If you believe a charge was made in error (e.g., duplicate billing, unauthorised charge), contact us immediately at info@wowflo.ai and we will resolve it promptly.
8. Subscription Cancellation
You may cancel your subscription at any time:
- Through your account settings under "Billing"
- By emailing info@wowflo.ai
Effect of Cancellation:
- Your subscription will remain active until the end of the current billing period
- You will not be charged at the next renewal
- No partial refund is provided for unused days in your current billing period
- Your account reverts to Free Plan access (or expires, if your free period has ended) at the period end
Auto-Renewal Reminder: We send a reminder email at least 7 days before each renewal charge. It is your responsibility to ensure your contact email is current and that our emails are not filtered to spam.
9. Free Plan and Trial
The Free Plan provides 7 days of access to idea generation features at no charge. No payment method is required to use the Free Plan.
No refunds are applicable to the Free Plan as no payment is taken.
At the end of the free period, your account will continue in a limited state. You will not be automatically charged without taking explicit action to subscribe.
10. Enterprise Plans
Enterprise Plan payments are governed by the individual agreement between Ecom Flip Limited and the enterprise client. The standard 14-day refund guarantee does not apply to Enterprise Plans unless otherwise specified in the agreement.
11. Taxes
Where we have collected VAT, sales tax, or other applicable taxes on your subscription:
- Tax amounts included in a refund are refunded in full where the original tax was charged
- In some jurisdictions, tax refunds may be subject to applicable rules
12. Consumer Rights (UK)
If you are a consumer based in the United Kingdom, you have statutory cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
You have the right to cancel a subscription within 14 days of purchase without giving a reason (the "cooling-off period"). However, if you have expressly requested that service begins during the cooling-off period (which you do when you start using the Platform immediately), your cancellation right may be limited to a pro-rata refund for unused service, or extinguished if the service has been fully performed.
Our 14-day satisfaction guarantee is designed to be at least as generous as your statutory rights. Nothing in this Refund Policy limits your statutory consumer rights under English law.
13. Contact
For all billing and refund enquiries:
Email: info@wowflo.ai
Subject line: "Refund Request" or "Billing Enquiry"
Response time: Within 2 business days
Post:
Ecom Flip Limited
71–75 Shelton Street, Covent Garden, London, WC2H 9JQ
United Kingdom